EvoHub

Acknowledgement timeouts, integration filter and rota order

Acknowledgement timeouts

  • An escalation policy can now say what happens when an alert is acknowledged but never resolved: if acknowledged but not resolved in 15 minutes, escalate again, up to 2 times.
  • Whoever acknowledged is skipped, so the escalation reaches someone else.
  • Never stays the default, so existing policies behave exactly as before.

Alerts

  • Filter alerts by the integration that opened them, and jump from an integration's page to its alerts. This applies to alerts received from this release on.
  • The alert timeline shows exact times.

Schedules

  • Change the order people are paged in from the schedule screen, with up and down controls on each person in a layer, instead of removing and re-adding them.
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