# Custom voice-call wording and acknowledgement reminders

- Date: 2026-09-22
- Categories: New, Improved
- Tags: On-Call
- Author: The EvoHub team
- URL: https://changelog-dev.evohub.io/custom-voice-call-wording-and-acknowledgement-reminders

> Write the sentence an on-call voice call reads out, using your alerts' own fields, with a live preview. Acknowledgement timeouts can now remind the person who acknowledged before moving on.

### Voice-call template
- A new **On-Call → Voice Template** screen lets you write the sentence a voice call reads out for an alert, for example to include your customer's name or the affected service.
- Insert any field your organization's alerts carry from a list with example values. The alert's title, severity, source and description are always available.
- A preview shows exactly what the call will say, and warns about fields an alert might not have. A sentence that names a missing field is skipped, and if nothing is left the call falls back to the standard wording.
- The greeting and the key-press instructions always stay, so every call can still be acknowledged. Calls that group several alerts keep the standard wording.

### Acknowledgement timeouts
- Choose who an acknowledgement timeout calls: go past whoever acknowledged (the default), or call them first as a reminder and only then move on to someone else.

### Also in this release
- The alert detail page now shows every field the integration sent, matching the preview in the alert list.
- Dropdowns and option lists across EvoHub use the same themed controls.