# Acknowledgement timeouts, integration filter and rota order

- Date: 2026-09-10
- Categories: New, Improved
- Tags: On-Call, Integrations
- Author: The EvoHub team
- URL: https://changelog-dev.evohub.io/acknowledgement-timeouts-integration-filter-and-rota-order

> Escalation policies can keep escalating when an acknowledged alert is never resolved, alerts can be filtered by the integration that opened them, and the order of a rota can be changed in place.

### Acknowledgement timeouts
- An escalation policy can now say what happens when an alert is acknowledged but never resolved: *if acknowledged but not resolved in 15 minutes, escalate again, up to 2 times*.
- Whoever acknowledged is skipped, so the escalation reaches someone else.
- **Never** stays the default, so existing policies behave exactly as before.

### Alerts
- Filter alerts by the **integration** that opened them, and jump from an integration's page to its alerts. This applies to alerts received from this release on.
- The alert timeline shows exact times.

### Schedules
- Change the order people are paged in from the schedule screen, with up and down controls on each person in a layer, instead of removing and re-adding them.